Terms of Use
1. General
This page constitutes the Terms of Use for the www.cryptojanken.com webpage (hereinafter the Terms of Use) and all registered users using this site must accept these Terms of Use. These Terms of Use and any documents expressly referred to herein constitute the agreement and understanding between the parties and govern the contractual relationship between the Company and the User. Please read these Terms of Use carefully and ensure that you understand them before using www.cryptojanken.com (hereinafter the Website). If you do not agree with these Terms of Use, please refrain from using or continuing to use the Website. We also encourage you to familiarize yourself with our Privacy Policy.
- 1.1 This website is operated by GANATUPARLEY S.R.L (hereinafter the Company), a company registered under the laws of Costa Rica. GANATUPARLEY S.R.L is sublicensed under the laws of Costa Rica.
- 1.2 GANATUPARLEY S.R.L reserves the right to modify these Terms of Use from time to time for various reasons, including compliance with applicable laws and regulations and other regulatory requirements. Therefore, we may amend this agreement between you and GANATUPARLEY S.R.L at any time. Any substantial amendments to the Terms of Use shall be notified on the Website when you log in. If you do not agree to be bound by the amended Terms of Use, you must contact Customer Support if you wish to close your Account and withdraw any active Account balance. To check if the Terms of Use have changed, please refer to the version number and update date at the top of these Terms of Use.
- 1.3
- 1.3.1 These Terms of Use contain some additional terms, such as:
- - the rules of the games you choose to play (Rules)
- - our Privacy Policy, which sets out the terms on which we process any personal data we collect from you or that you provide to us
- 1.3.2 You understand and agree to be bound by the provisions contained in these Terms of Use, as they may be amended from time to time. Furthermore, by registering and using this Website or any other website that we may own from time to time, you are also subject to the Rules, the Promotion Terms of Use and the Privacy Policy, and you are deemed to have read, understood and accepted them in full.
- 1.4 In the event of any conflict between these Terms of Use and any of the Rules or Privacy Policy, the following priority will apply solely to the extent of the conflict:
2. Obligations, Mandatory Conditions and Responsibilities
- 2.1 By accepting these Terms of Use and registering an Account, you represent and warrant that:
- 2.1.1 You personally register your Account You are solely responsible for all of your Account information, including username and password, and/or any other means of accessing your Account via the Website. If you suspect that the security of your Account has been compromised, you must immediately contact us and take appropriate measures to prevent unauthorized access to your Account and Account balance.
- 2.1.2 You are over the age of 20. Gambling by minors is a crime. Any Account that we have reasonable grounds to believe may be in violation of the above will be immediately closed and all deposits, less any winnings already paid out, will be refunded to the Account User.
- 2.1.3 You may only open one account on the Website. If you open or attempt to open more than one account, regardless of the reason, we may block or close any or all of your accounts, including voiding any bets placed on the duplicate accounts, at our discretion.
- 2.1.4 You use the Website in your own capacity, for yourself and not on behalf of any other person, for fun and entertainment purposes only.
- 2.1.5 You acknowledge that the right to access and use the Website may be considered illegal in certain jurisdictions. It is your responsibility to check whether you are permitted to use our Website in your jurisdiction. The availability of the Website in any jurisdiction does not constitute an offer or invitation to use the services offered by the Website. Players residing in the United States, Netherlands, France, Dutch West Indies and Curacao are not permitted to open or use accounts on the Website. Access and registration from jurisdictions not listed on the registration form is strictly prohibited (prohibited jurisdictions). Any attempt to circumvent this restriction, such as the following examples, is a breach of these Terms of Use and may be a criminal offence: using a VPN, proxy server or similar service to hide or disguise your actual location; providing false or misleading information about your nationality, location or residence; placing bets on the Website through a third party or on behalf of a third party in a Prohibited Territory. If we have reasonable grounds to believe that you are accessing the Website from a Prohibited Territory, we may close your Account without any obligation to provide you with prior notice.
- 2.1.6 You shall provide true, complete and accurate personal information requested at the time of registration and throughout the life of your Account. Personal information may include, but is not limited to, your name, address, date of birth, email address, telephone number and payment details. It is your responsibility to comply with this obligation and ensure that your information is always up to date. You shall notify us of any changes to your information and any required information you provided in the registration form.
- 2.1.7 You are solely responsible for reporting, accounting and paying any taxes that may be charged under any relevant law on any winnings received from us. GANATUPARLEY S.R.L cannot provide assistance with tax and legal matters. If you require advice on tax or legal matters, we recommend that you contact the appropriate authorities in your jurisdiction.
- 2.1.8 You shall be courteous and avoid any abusive or obscene comments towards other players using the Website and the support agents employed by GANATUPARLEY S.R.L. You shall limit your inquiries to those strictly related to our services and services only. Breach of this condition will not be tolerated under any circumstances.
3. Accounts and Verification Checks
- 3.1 In order to place bets and deposits on the Website, you must first open a personal account (Account). In order to play the games offered by the Company for real money, you must register on the Website. GANATUPARLEY S.R.L reserves the right to refuse to register or open an Account at its sole discretion.
- 3.2 Only one Account is permitted per User, IP address and device. If we identify a user with multiple accounts, we reserve the right to close the duplicate accounts and return any available funds.
- 3.3 As part of the account registration process, you will be required to choose a username and password to log into the website. It is your sole and exclusive responsibility to keep your login information safe. You must never disclose your login information to anyone. We are not liable for any misuse or abuse of your account by a third party resulting from your disclosure of your login information to a third party, whether intentional or accidental, active or passive. Any activities performed using your login information will be deemed to have been performed by you, and you will be solely responsible for any liability arising from such activities. If a third party becomes aware of your login information, it is your responsibility to notify us and to change your login information.
- 3.4 We reserve the right to verify your identity and request relevant documentation at any time for any reason, including, but not limited to: background checks, credit checks, or inquiries into your personal history as permitted by law. The criteria for such investigations will depend on each case, but may include verification of the User`s registration details, such as name, address, age, profession, verification of the User`s financial transactions, such as the User`s financial status, source of funds, and/or gaming activity. GANATUPARLEY S.R.L is under no obligation to inform the User that such investigations are being carried out. These investigations may include the use of certain third party companies carrying out investigations, such as authorized credit reference agencies, identity verification services to verify the User`s identity, and/or fraud prevention agencies. GANATUPARLEY S.R.L may, at its sole discretion, close the Account and withhold all balances if the results of these investigations are negative or uncertain. All personal data will be handled in accordance with our Privacy Policy.
- 3.5 GANATUPARLEY S.R.L reserves the right to carry out additional identity verification procedures, including the submission of due diligence documents, when processing deposits or withdrawals on your account, in accordance with legal obligations and internal policies. It is your responsibility to ensure that all documents used in the due diligence procedures are genuine. Falsified documents may lead to the confiscation of funds and the rejection of such documents. These verification procedures shall be carried out within a reasonable time frame. For the avoidance of doubt, we may delay the payment of funds to your account until these verification procedures have been carried out.
- 3.6 All payment transactions are checked to prevent money laundering. GANATUPARLEY S.R.L and any regulatory or administrative body may request the monitoring or investigation of all transactions for the purpose of preventing crime. GANATUPARLEY S.R.L will report suspicious transactions to the relevant competent authorities. We will also immediately report any suspicious activity related to our games to the relevant authorities if we become aware of it. GANATUPARLEY S.R.L may freeze or close your account and withhold your account balance in accordance with applicable anti-money laundering and anti-terrorist financing laws and regulations.
- 3.7 GANATUPARLEY S.R.L reserves the right to refuse to open an individual`s account or to freeze or close an account at any time, without any explanation, if we consider, in our sole discretion, that continuing the business relationship with you may have a negative impact on our license and general regulatory obligations or on any of our services. However, contractual obligations already made by GANATUPARLEY S.R.L shall be respected, without prejudice to any rights available to GANATUPARLEY S.R.L by law.
- 3.8 You can log in to your account at any time and check your account history, including deposits, bonus credits, winnings, bets and withdrawals. If you notice any errors, you must report them to GANATUPARLEY S.R.L immediately so that they can be investigated and corrected if necessary.
- 3.9 In the event of an erroneous credit, winnings or other funds being credited to the User`s Account, the User must immediately report this to GANATUPARLEY S.R.L via email or chat. The amount credited erroneously remains the property of GANATUPARLEY S.R.L without exception and the User must immediately refund the said amount from the Account to GANATUPARLEY S.R.L. In the event of a withdrawal of the erroneously credited funds, the User will be considered a liquidated debtor to GANATUPARLEY S.R.L for the amount of the withdrawal, which must be repaid immediately. All bets made using the erroneously credited credits, winnings or other funds will be void.
- 3.10 If no transactions have been made on the Account for 12 consecutive months, the User`s Account will be considered dormant. GANATUPARLEY S.R.L will inform the User by email at least one month before the Account becomes dormant. The User can reactivate the Account by logging in to it. If, after your account is deemed dormant, GANATUPARLEY S.R.L is unable to contact you despite reasonable efforts, GANATUPARLEY S.R.L will take an administration fee from your account equal to the greater of 5% per month or $5.00 per month. The dormant account fee may result in your account balance being reduced to zero. The administration fee will only be refunded upon proof of ill health or other reasonable cause during the dormant period of your account.
- 3.11 No interest will be paid on your account balance, regardless of its amount. Therefore, you shall not treat GANATUPARLEY S.R.L as a financial institution in any way.
- 3.12 You understand and acknowledge that GANATUPARLEY S.R.L strictly prohibits fraud and collusion by its users. If we reasonably believe that fraud or collusion has occurred, we reserve the right to void any bets that appear to have been made as a result of such activity and/or to confiscate all funds from your account and close it. Any user who has reasonable grounds to believe that another player is obtaining an unfair advantage through cheating or collusion must report this to GANATUPARLEY S.R.L via email or chat.
- 3.13 Transferring funds to another user`s account is prohibited and vice versa.
- 3.14 You agree not to hack the Website or modify its code in any way. You also agree not to use any robot, automatic, mechanical, electronic or other device to make automated decisions on the Website, whether attempted or acted upon by you or any third party. If we reasonably believe that such devices, or any external resources designed to give players an unfair advantage, are being used on the Website, we reserve the right to void any bets that appear to have been made using such devices. We may suspend any Account that is the subject of an investigation and close the Account at our sole discretion. We consider the use of such devices to be akin to fraud and in such cases reserve the right not to refund any balances at the time the Account is closed.
- 3.15 GANATUPARLEY S.R.L does not provide services to users who are considered to be Politically Exposed Persons (Foreign PEPs). If you are determined to be a Foreign PEP at any stage, your account will be closed and all deposits will be returned. If you do not agree with the determination that you are a Foreign PEP, please contact us by email or chat.
4. Deposits and Withdrawals
- 4.1 We reserve the right to close your account and void all winnings if we believe, or have reasonable grounds to believe, that the name of the payment instrument used to deposit and withdraw funds from your account is not your own. GANATUPARLEY S.R.L prohibits corporate use.
- 4.2 GANATUPARLEY S.R.L accepts bets in various currencies. Users must select one of these as the default currency for their account. Funds transferred to GANATUPARLEY S.R.L in a currency other than the one selected by the user will be converted to the user`s default currency using the exchange rate at the time. All exchange rate costs shall be borne by the user.
- 4.3 After opening an Account, the User must make a minimum deposit before he can start betting and playing. The minimum and maximum deposit amounts can be found on the Deposit page of the User`s Account on the Website. The User agrees to bet and play only with funds available in the Account.
- 4.4 GANATUPARLEY S.R.L reserves the right to impose reasonable fees reflecting the direct costs of withdrawals. In addition, additional external bank processing fees may apply, outside of our control. Such withdrawal fees will be displayed on the Withdrawal page of the User`s Account.
- 4.5 It is illegal to deposit funds obtained by fraudulent means. In accordance with applicable law, GANATUPARLEY S.R.L will transfer funds using the same method used to deposit funds into the User`s Account. Withdrawal payments can only be made in the name of the registered Account holder. GANATUPARLEY S.R.L reserves the right to cancel a withdrawal in order to implement a closed loop or to request the User to make the withdrawal to a specific payment method.
- 4.6 Credits are not permitted. It is the responsibility of the User to maintain sufficient funds in the Account and to place bets accordingly. Gambling transactions will not be completed if the Account balance is insufficient. The Company reserves the right to void any bets inadvertently made or accepted if the User does not have sufficient funds in the Account to cover all bets.
- 4.7 The time it takes for a withdrawal to be processed varies depending on the circumstances, but usually takes between 3-5 working days.
5. Guarantees and Liability
- 5.1 GANATUPARLEY S.R.L does not guarantee that: the Website will be perfect and will operate without errors, that there will be uninterrupted access to the Website and the games offered on the Website, or that the Website and the games are fit for purpose. GANATUPARLEY S.R.L makes no such guarantees, whether express or implied.
- 5.2 In circumstances beyond the control of GANATUPARLEY S.R.L, such as unforeseen technical problems or technical problems of third party providers, GANATUPARLEY S.R.L may not be able to provide any services or products that are not available on the Website or the Services, or that the Website and the games offered on the Website are not available on the Website or the Services, or that the Services or the Games ... or the Services are not available on the Website or the Services, or that the Services or the Games or the Services are not available on the Website or the Services, or that the Services or the Games or the Services are not available on the Website or the Services, or that the Services or the Games or the Services are not available on the Website or the Services
GANATUPARLEY S.R.L may cancel and/or refund bets. The User also acknowledges that the User`s computer equipment or mobile device and its connection to the Internet may affect the performance and operation of the Website. GANATUPARLEY S.R.L is not liable for any malfunctions or problems caused by the User`s equipment, Internet connection or third party providers. This includes the inability to place bets or to view or receive information related to a particular game. - 5.3 In the event of an accepted game round that is interrupted or disconnected for any reason, all User transactions have been accurately recorded. Uncompleted game rounds will usually be restored when the game is resumed or, if this is not possible, they will be deleted by GANATUPARLEY S.R.L and the bet amount will be refunded to the User`s account.
- 5.4 GANATUPARLEY S.R.L reserves the right, at its sole discretion and without prior notice to the User, to make the Website and/or certain games temporarily unavailable. The Company shall not be liable for any losses incurred by the User as a result of these circumstances.
- 5.5 GANATUPARLEY S.R.L is not responsible for any downtime, server interruptions, delays or technical or political interference with gameplay. Refunds will be made solely at the discretion of GANATUPARLEY S.R.L.
6. Disclaimer
- 6.1 The User acknowledges that the services offered on the Website are for entertainment purposes only. The User is not required to use the Services and participates in them at his/her sole choice and discretion. As a result, the User visits the Website and participates in the games at his/her own risk. The User affirms that his/her interest in the Website and the Services is personal, not professional, and that he/she has registered an account solely for personal entertainment purposes. Any other use of the services offered by the Company is strictly prohibited.
- 6.2 Without losing the generality of the foregoing provisions, GANATUPARLEY S.R.L and its directors, employees, partners and third party game distributors shall not be liable for any losses, costs, expenses or damages, whether direct, indirect, characteristic, consequential, incidental or otherwise, arising in connection with the user`s use of the Website or participation in the Games, to the extent permitted by law or contractual obligations. GANATUPARLEY S.R.L`s liability for errors or malfunctions in the Games is limited to the replacement of said Games.
- 6.3 All information displayed on the Website is provided for informational purposes only and is not intended to provide professional advice of any nature. GANATUPARLEY S.R.L and its independent providers shall not be liable for any errors, incompleteness, inaccuracies, delays in the information or for any actions taken in reliance on the information contained therein.
7. Intellectual Property
- 7.1 All intellectual property rights (IP rights) on the Website belong to GANATUPARLEY S.R.L or third party software providers. Your use of this website does not grant you any ownership rights in the intellectual property rights of our website or our software providers, including, without limitation, patents, copyrights, design rights, trademarks, database rights and applications for any of these, as well as moral rights, know-how, trade secrets, domain names, URLs, trade names and all other intellectual and industrial property rights (and any licenses relating to them), whether or not they are registered or capable of registration and whether or not they subsist in any particular country or territory or anywhere in the world.
- 7.2 The User may not, to the extent provided by applicable law, do the following:
- 7.2.1 Copy, distribute, publish, reverse engineer, decompile, disassemble, modify or translate the Software and/or the Website or attempt to access the source code in order to create derivative works from the source code of the Software and/or the Website
- 7.2.2 Sell, assign, sublicense, transfer, distribute or rent the Software
- 7.2.3 Make the Software available to third parties, including through a computer network
- 7.2.4 Export the Software to other countries, whether by physical or electronic means
- 7.2.5 Use the Software in any manner prohibited by applicable laws or regulations
- 7.2.6 Perform any action that is or may be harmful to the IP rights of GANATUPARLEY Do anything that damages the image or reputation of S.R.L, its employees, directors, officers and consultants.
- 7.3 The User guarantees that any name or image (e.g. username) used by the User in connection with the Website or the Games will not infringe any intellectual property, privacy or other rights of any third party or be offensive to others. The User grants GANATUPARLEY S.R.L a worldwide, irrevocable, transferable, royalty-free and sublicensable permission to use such name and image for any purpose related to the Website or the Games, subject to the terms of our Privacy Policy.
8. Claims and Arbitration
- 8.1 To lodge a claim regarding the Website, please contact the Customer Support Team following the instructions on the Website. Claims regarding a specific game must be filed within 7 calendar days of the occurrence of the matter. Claims regarding other matters, including payments, account suspension and bonus calculations, must be filed within 1 calendar month of the occurrence of the matter.
- 8.2 Claims will be handled by the Customer Support Team and will be escalated within GANATUPARLEY S.R.L if the support agents are unable to resolve the matter immediately. The User shall be reasonably informed of the status of the claim. The Company shall always endeavour to resolve the claim in the shortest possible time, and in normal circumstances within 14 working days.
9. General
- 9.1 If the provisions of these Terms of Use are violated or there are reasonable grounds for suspecting such a violation, the Company reserves the right to refuse to open, suspend or close the User`s Account, to withhold payment of winnings and to apply any balance in the User`s Account as damages. The above does not exclude the right to take legal action against the User as may be deemed appropriate under the circumstances.
- 9.2 In the event that GANATUPARLEY S.R.L is dissolved or effectively ceases its operations, the User shall be notified in advance. After the notification, GANATUPARLEY S.R.L shall be liable to fulfil the obligations arising from these Terms of Use until the date of effective dissolution or termination.
- 9.3 These Terms of Use are published in multiple languages for the purposes of information and convenience, however the English version of these Terms of Use shall prevail over any other language version.
- 9.4 We shall not be held in breach of these Terms of Use or liable for any delay or failure to perform our obligations under these Terms of Use resulting from any event, occurrence or cause beyond our reasonable control.
- 9.5 If any provision of these Terms of Use is held to be illegal or unenforceable, such provision shall be severed from these Terms of Use. All other provisions shall remain valid and shall not be affected by such severance.
- 9.6 These Terms of Use are governed by the laws of Costa Rica. You agree that any dispute, controversy or claim arising from or related to these Terms of Use, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of the Courts of Costa Rica.
For any questions or noticies, please contact us at:
Email: info@cryptojanken.com
Last Update: 2025/05/16